Complaints and Cancellation

Revolt Services — How to Cancel Your Contract or File a Complaint

This page explains how to cancel a Revolt Services contract within your right-to-cancel window, how to file a complaint with us directly, and what external channels are available if a complaint cannot be resolved internally. We want to resolve any issue quickly and fairly. Start with us before going elsewhere.

YOUR RIGHT TO CANCEL

California law gives you the right to cancel a home solicitation contract without penalty within three business days of signing. If you are 65 years of age or older, you have five business days under California Civil Code §1689.6. A home solicitation contract is any contract signed at your home or at a location other than the contractor's regular place of business.

Your cancellation right begins on the day you sign the contract. Business days are Monday through Saturday, excluding state holidays. The deadline is midnight of the third (or fifth) business day after signing.

Standard right to cancel 3 business days from signing
Right to cancel if you are 65 or older 5 business days from signing (Cal. Civ. Code §1689.6)
Deadline Midnight of the last cancellation day
Penalty for cancelling within the window None. You owe nothing if you cancel in time.
Deposit return timeline Revolt Services will return any deposit within 10 days of receiving your cancellation notice.

HOW TO CANCEL YOUR CONTRACT

To exercise your right to cancel, you must deliver a written notice of cancellation to Revolt Services before the cancellation deadline. We provided two copies of a Notice of Cancellation form at the time you signed your contract. Use one of those forms and deliver it to us by one of the following methods:

  • Hand delivery. Deliver the signed cancellation notice in person to Revolt Services at 4925 Robert J Mathews Pkwy, Ste 100C, El Dorado Hills, CA 95762 before the deadline.
  • Mail. Send the signed cancellation notice by first-class mail to the address above. The postmark date counts as the delivery date for mailed cancellations, so mailing before midnight on the last cancellation day satisfies the deadline.
  • Email. Email your signed cancellation notice to [email protected] before the deadline. Include "Notice of Cancellation" in the subject line. We will confirm receipt in writing.
  • Fax or certified mail. Also accepted. Retain proof of transmission for your records.

You do not need to use our form if you have lost it. A written statement clearly identifying your name, address, the contract date, and your intent to cancel is sufficient. Sign and date the statement before delivering it.

After receiving your cancellation notice, Revolt Services will confirm receipt in writing and return any deposit or payment you made within 10 days.

CANCELLATION AFTER THE RIGHT-TO-CANCEL WINDOW

If you wish to cancel after the right-to-cancel window has passed, your options depend on the stage of the project and what has already been performed under the contract. Contact us as soon as possible to discuss your situation. We will explain what work has been completed, what costs have been incurred, and what options are available.

If Revolt Services has already pulled permits, ordered equipment, or performed site work, those costs may not be recoverable under a late cancellation. We handle late cancellation requests on a case-by-case basis and aim to reach a fair resolution.

HOW TO FILE A COMPLAINT WITH Revolt Services

If you have a concern about your project, your contract, our conduct, or any aspect of your experience with us, contact us directly first. Most issues can be resolved quickly at this level.

Step 1: Contact us. Reach out by phone, email, or mail with a description of the issue and what resolution you are looking for.

  • Phone: (916) 461-9961 — Monday through Friday, 8:00 AM to 6:00 PM Pacific
  • Email: [email protected]
  • Mail: Revolt Services, Attn: Owner, 4925 Robert J Mathews Pkwy, Ste 100C, El Dorado Hills, CA 95762

Step 2: We respond. We will acknowledge your complaint within two business days and provide a substantive response or resolution plan within five business days. Complex issues may take longer. We will keep you informed of progress.

Step 3: Resolution. We aim to resolve every complaint to your satisfaction. If the first contact does not resolve the issue, you may request escalation to the owner, Eric Warner, directly.

EXTERNAL COMPLAINT CHANNELS

If a complaint cannot be resolved directly with Revolt Services, you have the right to contact the following agencies. You do not need our permission to file an external complaint at any time.

Contractors State License Board (CSLB). For complaints about licensing violations, work quality, permit issues, abandonment, or contract disputes with a licensed contractor.

California Attorney General — Consumer Protection. For complaints about deceptive advertising, false claims, or consumer fraud.

California Public Utilities Commission (CPUC). For complaints about utility interconnection, net metering disputes, or billing issues following a solar installation.

Consumer Financial Protection Bureau (CFPB). For complaints about solar financing agreements, loans, leases, or lending practices.

Federal Trade Commission (FTC). For complaints about deceptive or unfair business practices.

DISPUTE RESOLUTION

Your contract with Revolt Services may contain a dispute resolution provision specifying mediation, arbitration, or another process for resolving disputes that cannot be settled directly. Review your specific contract for applicable provisions. Nothing in your contract limits your right to file complaints with government agencies listed above or to seek remedies available under California law.

CONTACT

Revolt Services
Owner: Eric Warner
4925 Robert J Mathews Pkwy, Ste 100C, El Dorado Hills, CA 95762
Phone: (916) 461-9961
Email: [email protected]

Consumer Protection Guide → License and Insurance → Terms of Service →
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