Privacy Policy
Revolt Services, a licensed California solar and electrical contractor ("Company," "we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website revolt-services.com, use our services, or communicate with us.
INFORMATION WE COLLECT
We collect the following types of information:
Personal Information: Name, email address, phone number, property address, and utility information that you provide when requesting a quote, scheduling a consultation, or contacting us.
Service Information: Details about your home, electricity usage, roof type, and utility provider to provide accurate quotes and system designs.
Communication Records: Records of your communications with us, including emails, phone calls, and text messages.
Device Information: IP address, browser type, operating system, and other technical information collected automatically when you visit our website.
Usage Data: Information about how you interact with our website, including pages visited and time spent on pages.
HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Provide, maintain, and improve our solar and home battery installation services
- Process and fulfill service requests and consultations
- Send appointment confirmations, reminders, and service updates via SMS and email
- File incentive and rebate applications with SMUD, PG&E, and other utility programs on your behalf
- Respond to your inquiries and provide customer support
- Send promotional offers and company updates (only with your explicit consent)
- Analyse website usage to improve user experience
- Comply with legal obligations, including CSLB contractor licensing requirements
- Protect our rights and prevent fraud
SMS OPT-IN AND TEXT MESSAGING
Revolt Services offers SMS messaging for appointment reminders, service updates, and promotional offers to customers who explicitly opt in.
How You Opt-In: You may opt in to receive SMS messages by checking the consent checkbox on our website contact form at revolt-services.com/contact. You may also opt in verbally when speaking with our team or by texting a keyword to our business number.
Types of Messages: We send appointment confirmations, consultation reminders, project status updates, permit and inspection notifications, Permission to Operate (PTO) confirmations, SMUD rebate enrollment updates, and promotional messages about seasonal specials or financing options (if you consent to marketing messages).
Message Frequency: Message frequency varies based on your project stage and interactions with our company. Typically 2 to 8 messages per month.
Message and Data Rates: Standard message and data rates may apply. Contact your wireless carrier for details about your text and data plan.
Opt-Out: You can cancel SMS service at any time by texting STOP to any message you receive from us. After texting STOP, you will receive a one-time confirmation message, and you will no longer receive SMS messages from us unless you opt in again.
Help: If you need assistance with our SMS program, text HELP to any message you receive from us, or contact us at [email protected] or (916) 461-9961.
IMPORTANT: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
COOKIES AND TRACKING PRACTICES
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic.
Types of Cookies We Use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors interact with our website
- Preference Cookies: Remember your settings and preferences
- Advertising Cookies: Used to show relevant ads on other websites and platforms
Managing Cookies: You can control cookie preferences through your browser settings. You can choose to accept or reject cookies. If your browser sends a Global Privacy Control (GPC) signal, we will treat it as a request to opt out of the sharing of your personal information for targeted advertising purposes.
Do Not Track: Our website currently does not respond to "Do Not Track" signals.
HOW WE SHARE YOUR INFORMATION
We use the information we collect for the following business purposes and may share it with the following categories of recipients:
- Financing partners: If you inquire about or apply for a solar loan or prepaid lease, we share your information with our financing and leasing partners to process your application.
- Utility programs: To file rebate applications with SMUD or other utility programs on your behalf, we share the information required by those programs.
- Permitting authorities: We share homeowner and property information with local building departments, SMUD, PG&E, and other utilities as required for permits and interconnection.
- Service providers: We use third-party tools to operate our website, manage our CRM, and send communications. These providers are restricted to using your information to provide services to us.
- Law enforcement and legal process: We may disclose information when required by law or to protect the rights and safety of Revolt Services or others.
DATA SECURITY AND HANDLING
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure SSL encryption for data transmission
- Restricted access to personal information
- Regular security assessments
- Secure data storage practices
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For customers who complete a solar or battery installation, we typically retain records for seven years to meet contractor licensing and warranty requirements.
YOUR RIGHTS
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Correction: Request that we correct inaccurate or incomplete information
- Right to Deletion: Request that we delete your personal information
- Right to Opt-Out: Opt out of the sale or sharing of your personal information for targeted advertising at revolt-services.com/do-not-sell
- Right to Limit Sensitive PI: Limit our use of sensitive personal information at revolt-services.com/limit-sensitive-pi
- Right to Non-Discrimination: We will not discriminate against you for exercising any privacy right
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 45 days.
MOBILE INFORMATION SHARING STATEMENT
We do not sell, trade, or rent your mobile phone number or SMS opt-in information to third parties. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as required by law or to provide the SMS services you have requested.
CHILDREN'S PRIVACY
Our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.
THIRD-PARTY LINKS
Our website may contain links to third-party websites, including SMUD, PG&E, the IRS, and financing partners. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified Privacy Policy.
CONTACT US
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Revolt Services
Owner: Eric Warner
4925 Robert J Mathews Pkwy, Ste 100C, El Dorado Hills, CA 95762
Phone: (916) 461-9961
Email: [email protected]
Website: revolt-services.com